Terms of Use

1. Acceptance

By accessing or using FixGo, users agree to these terms, the privacy policy, and any additional operational rules communicated through the app or support channels.

2. Accounts

Users must provide accurate information and keep account credentials secure. FixGo may suspend, restrict, or terminate accounts that present false information, fraud risk, payment abuse, or repeated policy violations.

3. Marketplace services

FixGo operates a marketplace that connects clients with providers. Availability, pricing, estimated arrival times, and service completion remain subject to real-world conditions, provider capacity, traffic, and operational constraints.

4. Payments and fees

Clients may be required to approve an initial payment before a provider proceeds with the service. Additional charges, final invoices, protections, or adjustments may apply based on the actual work completed.

If a valid final payment remains unpaid after service completion, FixGo may restrict the client account, continue collection efforts, retain operational records, and apply marketplace enforcement actions permitted by law and by the payment flow used.

5. Provider obligations

• Provide accurate service categories, pricing, and vehicle information.
• Follow local law and safety standards when traveling and performing work.
• Use the app honestly for status changes, arrival confirmation, invoices, and communication.
• Maintain any required payout, onboarding, or identity configuration where the platform requires it.

6. Client obligations

• Provide accurate request details and service location.
• Remain reachable when a provider is en route or on site.
• Pay valid charges connected to the requested service.
• Use the platform respectfully and avoid abusive, fraudulent, or unsafe conduct.

7. Cancellations and disputes

Cancellations, no-response states, disputed invoices, and payment holds may be reviewed through operational support. FixGo may use route records, timestamps, chat history, invoices, and internal event logs when making dispute decisions.

8. Prohibited conduct

• Fraud, charge abuse, false identity, or misuse of payment methods.
• Harassment, threats, discrimination, or dangerous behavior.
• Manipulating location, service status, balances, or invoices.
• Interfering with the platform, notifications, authentication, or security controls.

9. Liability

To the extent permitted by law, FixGo provides the platform on an as-available basis and does not guarantee uninterrupted service, exact arrival times, or outcomes in every roadside situation. Users remain responsible for lawful and safe conduct.

10. Contact

For support, disputes, legal questions, or account issues, contact support@fixgoai.com.